Business Performance Group

Product Showcase

The Right Words at the Right Time

Customer service recovery for government! This video takes public employees through a step-by-step process for dealing with customers when things go wrong.

Topic(s): Attitude / Accountability, Communication Skills, Conflict Resolution, Customer Service, Government, Legal & HR Issues, Listening

Special Offers

Save up to 50% on Video Training Products!

Unprecedented sale from Star Thrower! Now through June 30, 2012,  every Joel Barker landmark program (change, vision, diversity, leadership and innovation) is on sale. Please call your account manager for details.                       

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Through June 30, 2012 enjoy the Fiscal Year-end Sale for Education and State Government customers from Media-Partners. Buy your first full-priced program (with the standard 10% state government/education discount) and each additional MPC program is 25% off!

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Now for a limited time you can get the 4-part Interactive Learning Experience - "Generations and Work" for 50% off the retail price.

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What’s New

• Diversity Awareness Profile

  Here is the self assessment that’s helped millions of individuals in organizations improve working relationships among diverse co-workers and customers. Learn more →

• The Right Words at the Right Time

  Customer service recovery for government! This video takes public employees through a step-by-step process for dealing with customers when things go wrong. Learn more →

• Complaints: Five Tactics for Handling Complaints Effectively

  This program includes everything needed to run a training course on effective complaint handling, allowing for even a large group to be trained to a consistent standard. Learn more →

• What Do You See?

  This award winning film, used in dignity training around the world, highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion. Learn more →