Press Room

New Years Eve

Shortly after Christmas, my grandfather used to bug me to create a bundle of New Year’s Eve resolutions. He’d say, “if you don’t have goals, you don’t have anything.” He surmised that if I concentrated at least annually on my strategies for improvement, some of them would stick, and a better grandchild would result. Businesses […]

Under the Weather

I grew up in the Midwest, and we have extreme weather because we are far from the modifying influence of any ocean. During the summer, we can soar to over 100-F; during the winter, we can bottom out at 20-F below zero. Wouldn’t it be great if we Midwesterners could take a big stick and […]

Make Your Selection

I recently visited a rest area along the interstate and decided to get a beverage. After the vending machine read the chip of my credit card, it said “Make your selection.” I scanned the contents, and realized I didn’t recognize many of the local brands. I hesitated, then selected a drink with colorful packaging. When […]

New Book Release

(August 10, 2017 – Philadelphia, Pennsylvania) In September 2017, HRDQ ( will publish a new book authored by John Dieseth, President of Business Performance Group entitled “Building Business-to-Business Relationships Over the Phone.” This business publication is a case study on developing, nurturing and sustaining revenue using open-dialogue telephone selling. “The book includes a description of […]

I Like Your Style

Many telephone salespeople I know don’t pay much attention to dressing stylishly during the week. After all, the customer can’t see what they are wearing, and it’s more important to be comfortable. But regardless of the type of clothing they select, each telephone salesperson has a personality style; systematic, direct, spirited or considerate. Systematic salespeople […]