Training Product Producers

Product Producers

CRM Learning

Total number of CRM Learning products: 75

Now through September 30th, 2010 - on all CRM Learning-produced and select master-distributed video programs, with a list price of $495 and higher:

 Buy 1 program, get 18% off
 Buy 2 programs/copies, get 22% off
 Buy 3-5 programs/copies, get 30% off
 Buy 6+ programs/copies, get 40% off

5 Questions Every Leader Must Ask

Today’s leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But leadership doesn’t have to be so stressful. This program illustrates how solutions can easily present themselves when leaders ask team members the right questions and trust that "the answers are in the room." Learn more →
A Leaders Guide to Delegating

What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. Learn more →
A Peacock in the Land of Penguins Experience

In an insightful, inspiring, and non-threatening way, this video illustrates the value of diversity, empowerment, effective communication, and team building. The video tells the story of Perry the Peacock who has trouble fitting into the Land of Penguins. In the end, they all realize that in their ever-changing world, all birds would have to appreciate each other’s skills and contributions. Learn more →
Abilene Paradox, 2nd Edition

The Abilene Paradox will help get your team on the road to increased profits and productivity. Learn more →
Accountability that Works!

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Learn more →
Accountability Toolkit (Government Version)

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. Learn more →
After All, You’re the Supervisor

Get the big picture on the supervisor’s role-from a supervisor’s perspective. Learn more →
An Invisible Man Meets the Mummy

This entertaining video presents a lighthearted look at the rights and wrongs of customer service. Learn more →
Attitude is Everything

Part of the Just A Call Away Series on telephone skills. Learn more →
Attitude Virus (Government Version)

With so many attitude viruses running rampant, there is no better time disinfect. Learn more →
Attitude Virus Curing Negativity in the Workplace, 2nd Edition

With so many attitude viruses running rampant, there is no better time disinfect. Learn more →
Being Assertive

This program shares the ’how to’s’ of assertive communication and identifies other common communication styles that can cause difficulties in the workplace. Learn more →
Business Etiquette

What kind of impression are you making to visitors to your work environment? Learn more →
Call of the Mummy

Telephone customer service representatives give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they’ll want to do business with that organization. Learn more →
Cliff’s Customer Service Adventure Program

This fun, zany video features Cliff, a hip "20-something" in search of excellent customer service. Learn more →
Communicating Non-Defensively, Revised Edition

Have you ever expressed an opinion that led others to become more defensive or hostile-even if you didn’t mean it personally? Learn more →
Communication in Healthcare

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings.... Learn more →
Communication Toolkit

A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways! Learn more →
Communication: The Nonverbal Agenda

This film offers concrete guidance in becoming more alert to this "silent language." Learn more →
Curse of the Vanishing Employees

If the competition for qualified employees is getting tougher, what alternatives does an organization have when a job opens up? Learn more →