Business Performance Group

Customer Service: The Telephone Connection
Telephone customer service takes skill and finesse. This video conveys the communication skills and positive attitude necessary to provide service—and project that warmth in your voice, call after call!

Topic(s): Communication Skills, Customer Service, Internal Customer Service, Listening, Retail, Sales Training, Spanish Language Products, Telephone Skills

Customer Service Counts
Great for new hires or energizing your current team, this award-winning video shows employees being good at customer service is not only a job requirement, but personally satisfying.

Topic(s): Customer Service, Internal Customer Service, Retail, Sales Training, Spanish Language Products

Gateways to Inclusion: Turning Tense Moments into Productive Conversations
New diversity and inclusion training video shows how painful and disruptive diversity disasters can be — and offers simple tools to help turn uncomfortable situations into productive conversations.

Topic(s): Diversity / Respect, Generational Issues, Harassment / Discrimination

Hazcom: In Sync with GHS
Help employees understand the changes to OSHA’s Hazard Communication Standard, recently enhanced with the Globally Harmonized System of Classification and Labeling of Chemicals (GHS).

Topic(s): Manufacturing/ Industrial, Safety

Hazcom for Healthcare: A GHS Overview
The Occupational Safety and Health Administration’s (OSHA) Hazard Communication Standard has changed. This is a compliance topic that requires training.

Topic(s): Healthcare, Safety

Harassment Made Simple for Managers
This brand new comprehensive harassment video focuses on the manager’s role in preventing harassment — defining harassment and the steps all managers should take to combat harassment in their workplace.

Topic(s): Attitude / Accountability, Bullying, Diversity / Respect, Harassment / Discrimination, Legal & HR Issues, Management / Supervisory Skills, Sexual Harassment

Embracing Change: with Laura Goodrich
Fast-paced and funny, this four minute program is applicable for all levels of an organization, and will effectively set the stage for meaningful dialogue.

Topic(s): Change Management & Creativity, Continuous Improvement, Empowerment, Meeting Openers

Customer Service Gone Viral
Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position—but there’s something you can do about it!

Topic(s): Customer Service, Retail, Sales Training

Tell Me a Story: A Powerful Way to Inspire Action
On the surface, storytelling may not appear to be a "must-have" workplace skill. However, this communication technique becomes vital when you take into account the importance of inspiring and motivating today’s workforce.

Topic(s): Communication Skills, Leadership, Management / Supervisory Skills, Motivation, Presentation Skills

Change, It’s Your Choice
Change is often unplanned, unanticipated and beyond our control. Through dramatic use of quotes and images, this video brings home the psychological impact of change.

Topic(s): Attitude / Accountability, Change Management & Creativity, Empowerment, Motivation