Business Performance Group

What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny healthcare training video takes a look at some very real customer service issues and helps workers truly experience the patient's point of view.

A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.

But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.

This newly-updated version of the original favorite, It's A Dog's World shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

The story follows a man and his dog, who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number.

* A CRM Learning Production

Key Training Points:

• The patient experience from the patient's point of view
• Easy ways to reassure people at critical points in their medical journey
• The importance of respecting the patient's time, feelings and dignity
• How an unprofessional manner erodes patient trust
• Why follow-through is so important
• The fundamentals of patient-centered care

If you own the original "It's a Dog's World" video ask your consultant about the discount for upgrading to the 2nd Edition

Product type: DVD

Video length: 14 Minutes

Available languages: English