Business Performance Group

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc.

Accountability That Works! presents a simple process structure - before, during and after - common to all tasks. When handled properly, this structure will ensure the clarity and completion of any task.

The Cycle of Accountability presented is:

• The "before" phase: RESPONSIBILITY - When an individual or team establishes a mindset of ownership for the task, taking complete responsibility for getting it done.
• The "during" phase: EMPOWERMENT - When the owner(s) does whatever is necessary to complete the task. This might include action steps, a time line and gathering necessary resources.
• The "after" phase: ACCOUNTABILITY - When the responsible party(s) owns the outcome of the task. This is when results, good or bad, are acknowledged and learning from the experience takes place.
• And Behind It All: CLEAR AGREEMENTS - The glue that holds the three stages together so that accountability works and the organization's productivity wheel keeps turning.

The workshop teaches participants to understand these processes:

• Ensure every task has a clearly defined owner and agreement.
• Empower themselves to keep their agreements.
• Hold others accountable for their agreements.
• Be accountable without being defensive.
• Learn from mistakes, continually improving personally and professionally.

Key Training Points:

• Consistently meet deadlines
• Clearly define roles and expectations
• Less blame and reduce time spent in conflict
• Improved supervisor-to-subordinate and peer-to-peer relationships
• Increased team efficiencies (such as less time lost in meetings)

* A CRM Learning Production

Product type: DVD

Video length: 22 Minutes

Available languages: English