Business Performance Group

Being a great supervisor isn't any one skill or trait; rather it's many different ones that, when combined together, can lead to success. After All, You're the Supervisor, 3rd Edition, will show you how a supervisor can effectively meet this challenge. Not only will your new supervisors gain confidence and knowledge, but this video-based training program also contains updated skill tips that will be meaningful for your more seasoned supervisors- such as how to take advantage of "coachable moments"; how to counsel team members through troublesome disciplinary problems; and how to negotiate the sometimes difficult role of "conduit" between your team and management.

An earlier edition of this program detailed the important duties and responsibilities of supervising. Now, this completely revised edition encompasses today's world of work, addressing such issues as supervising today's more diverse workforce; how to motivate team members who may have not had positive experiences with previous supervisors; even how to lead more experienced team members who may feel they have "heard it all."

The video-based training program shows a variety of vignettes between Alec, a newly promoted supervisor, and his team. Each vignette illustrates a key supervisory point. The Leader's Guide included in this program provides an array of tools and interactive exercises that will simplify your facilitator's preparation and help keep training fresh.

* A CRM Learning Production

Key Training Points:

• It's critical to set clear expectations.
• Compete for and retain the most talented employees.
• Resist the temptation to take charge and take advantage of coachable moments.
• Plan and prioritize for the entire team.
• Be accessible to your team and provide feedback.
• Encourage teamwork.
• Communicate upward and downward.
• Delegate tasks.
• You don't need to have all the answers - turn to your team.

Product type: DVD

Video length: 20 Minutes

Available languages: English