Human Resources Training Products
Itís Your Call: Remarkable Customer C. A. R. E. On The Phone
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Key Training Points:
- Learn to be Connected – Meet customers “where they are.” Treat them like you’d want to be treated.
- Learn to be Attentive – Give every customer your full attention. Guide the call buy listening, being clear and checking in.
- Learn to be Responsible – Own the call, never take things personally, and follow through. Remember, it’s your call!
- Learn to be Enthusiastic – treat every customer as if they were your only customer.
Product type: DVD
Video length: 25 Minutes
Available languages: English