Business Performance Group

We instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service pros just stand out? The simple answer is that great customer service professionals make a choice – every day, with every customer, on every call, they choose to do all they can to make their customer’s experience as positive as it can be. In other words, they care. And it isn’t just that they want to care, it’s that they know how to care. From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It’s Your Call: Remarkable Customer C.A.R.E. on the Phone emphasizes personal accountability as it teaches your employees to improve their telephone customer service skills.

Key Training Points:

• Learn to be Connected – Meet customers “where they are.” Treat them like you’d want to be treated.
• Learn to be Attentive – Give every customer your full attention. Guide the call buy listening, being clear and checking in.
• Learn to be Responsible – Own the call, never take things personally, and follow through. Remember, it’s your call!
• Learn to be Enthusiastic – treat every customer as if they were your only customer.

Product type: DVD

Video length: 25 Minutes

Available languages: English