Human Resources Training Products
Passion for Customers with Tom Peters
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You’ll visit Federal Express, The Limited, Worthington Industries, University national bank & Trust, and The Louisville Redbirds. Also available in an online format. Ask your Account Manager for details.
Click here to view online excerpt
*25 minute short cut version available for $495
Key Training Points:
- Learn that service and quality pay off - in both customer and employee satisfaction
- Improve company relations with customers by tuning employees into the details of customer service
- Encourage the quick responsiveness
- Recognize the importance of the front line individuals
Product type: DVD
Video length: 67 Minutes
Available languages: English
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