Human Resources Training Products
Service Heroes: Customer Service Turnaround
Baptist Healthcare is the site of one of the greatest customer service turnarounds ever! Once a Hospital full of apathetic employees, Baptist now consistently leads a national customer satisfaction database.
Service Heroes: Customer Service Turnaround offers real-life examples of service excellence. It was filmed at Baptist Health Care, a hospital which consistently leads a national customer satisfaction database. The lessons apply at all levels in any organization. Your audience will be watching the story of one of the greatest service turnarounds ever.
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Learning points:
- Be ready for moments of truth
- Achieve through change
- Always think "customer"
- Find a way to make a difference
- Teamwork works
- Everyone must be involved, everyone!
- Be a service hero
Product type: DVD
Video length: 15 Minutes
Available languages: English
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