Business Performance Group

There's no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market. This 3rd edition Remember Me continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.

A hapless, harried customer. That's who you'll meet in Remember Me: A customer just like you who turns to businesses like yours and receives less than ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates. Because not all customers complain. Some simply take their business elsewhere.

Alternate versions available: Automotive and Hospitality

* A CRM Learning Production

Key Training Points:

• Customers can forgive mistakes but not bad attitudes
• Poorly treated customers spread the word
• Customers will take their business elsewhere without a second thought
• Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

Product type: DVD

Video length: 16 Minutes

Available languages: English