Business Performance Group

A positive, supportive workplace is important to the success of most workplace environments.  Within the healthcare industry this supportive environment is critical to the delivery of safe, high quality care.  Disruptive behavior by staff is a major patient safety issue that can contribute to medical errors.  The issue is so important that the major national healthcare accreditation organization, The Joint Commission, has included it in their Leadership standards and tasked hospital leadership to establish a Code of Conduct and set and enforce the expectations for professional behavior at all levels.

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Through everyday applications, the program shows how healthcare workers can create a supportive environment that can neutralize disruptive behavior; and cites tips on confronting and conversing with a disruptive person.

Key Training Points:

• Know what disruptive behavior is and how to recognize it
• Understand how disruptive behavior can affect patient safety
• Understand the triggers for disruptive behaviors
• Know how to resolve disruptive behaviors

Product type: DVD

Video length: 22 Minutes

Available languages: English