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A Clear Picture: Harassment In The Public Sector
Harassment claims cost employers millions every year. Is your organization at risk?
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Accountability Toolkit (Government Version) NEW!
This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility.
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An Invisible Man Meets the Mummy
This entertaining video presents a lighthearted look at the rights and wrongs of customer service.
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Attitude Virus (Government Version)
With so many attitude viruses running rampant, there is no better time disinfect.
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Between You and Me: Solving Conflict
Help employees solve conflict before it affects performance!
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But I Don’t Have Customers!
Change the perception that outside customers are the only ones who matter!
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Call of the Mummy
Telephone customer service representatives give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they’ll want to do business with that organization.
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Harassment Is....Government Version
Raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone.
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Leaders of Character, Leadership - The West Point Way
What if training didn’t simply produce good leaders, but produced leaders of character? At the U.S. Military Academy at West Point, it does.
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Mining Group Gold (Government Version)
While much is being done to inspire contributions of the highest quality from every individual, never until now—has there been a systematic process for doing so in group settings.
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Patterns, Program 1 Preventing Sexual Harassment
Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur.
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Quality Service in the Public Sector
Help public sector employees become real civil servants.
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Risk Maker Risk Taker: A Managers Guide to Risk
Risk management is a vital training topic for any organization. Whether you’re implementing a new strategic plan or coordinating a single event, risk involves the culture, processes and structures through which potential opportunities and possible adverse effects are fully weighed and considered.
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SMILE!
SMILE! is for people and organizations that want to deliver great customer service - and have a great time doing it.
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Teaching the Elephant to Dance: Empowering Change in Your Organization
Take organizational stagnation head-on and show how vision can light a fire under even the most recalcitrant employees!
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Team Building: What Makes a Good Team Player?
To thrive in today’s business climate, organizations depend on teams to develop new products, achieve cost reductions, improve quality, increase productivity and solve problems.
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The Front of the Class , Learning to Lead
The Front of the Class training video is a leadership and management video that takes us back to school for a refresher course on being in charge.
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The Other Side of the Window: Providing Exceptional Service in Government
There’s nothing quite so powerful as viewing circumstances from the other person’s perspective. This is the true value of The Other Side of the Window: Providing Exceptional Service in Government.
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The Power of Future Conversation (Government Version)
Conversation is a tool that gives leaders the power to translate possibility into action. Unlike the old saying, talk is not cheap.
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Who Cares?
“Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
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