Healthcare Training Products | Video, DVD, Customer Service Videos

Human Resources Training Products

Healthcare

	Accountability that Works! Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
	An Invisible Man Meets the Mummy This entertaining video presents a lighthearted look at the rights and wrongs of customer service.
	Another Look - Defining Respect in Healthcare NEW! Discover how to create an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare. Using powerful video scenarios, this high-impact program will create a deep awareness about our own mindsets and biases toward others and demonstrate how to resolve situations caused by hidden differences.
	Attitude Virus Curing Negativity in the Workplace, 2nd Edition With so many attitude viruses running rampant, there is no better time disinfect.
	BBP In Your World: Don’t Risk It! Research shows that safety precautions have decreased the number of BBP exposures on the job.
	Beyond Words for Healthcare: A Body Language Guide For Healthcare Professionals Beyond Words for Healthcare can improve your ability to communicate with patients. In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
	Bloodborne Pathogens: Know The Risk
	Clown - Healthcare Version The CLOWN training video will bring a new, thought provoking and entertaining addition to diversity awareness training for all levels of your organization!
	Communication in Healthcare Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings....
	Cultural Competency: Just Good Healthcare What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care.
	Cultural Competency: Problem Solving This program teaches the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient’s situation; and summarize and explain the next step.
	Customer Service Recovery for Healthcare: The Right Words at the Right Time NEW! This step-by-step approach to customer service recovery reinforces memorable best practices through a wide variety of realistic healthcare-specific scenes.
	Customer Service: Natural as Child’s Play We all know that healthcare professionals are busy -- now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done.
	Dealing with Conflict, Healthcare Version Conflict is a fact of life in any workplace, including healthcare facilities. Arm your staff with lasting strategies for working through conflicts with less dependence on supervisors.
	Defensive Driving: A Crash Course
	Difficult Behavior: Breaking Through This important program discusses the strategies for handling patients whose behavior is difficult.
	Disruptive Behavior: Too Great a Cost NEW! A positive, supportive workplace is important to the success of most workplace environments. Within the healthcare industry this supportive environment is critical to the delivery of safe, high quality care.
	Diversity & Inclusion Diversity & Inclusion is a powerful e-Learning course developed to ensure diversity awareness and inclusion within your organization.
	Diversity & Inclusion (Healthcare) NEW! This healthcare-specific course addresses diversity and inclusion utilizing language, imagery, and scenarios that specifically reflect the environment and everyday situations encountered by physicians, nurses, allied health professionals, and direct service providers.
	Don’t Lose Your "Patients" on the Phone! Help your telephone staff convey a positive image of your Healthcare facility!
	FiSH! Tales: Vital Signs Prepare to be inspired. This program shows how the staff at Missouri Baptist Medical Center uses the FiSH! philosophy to overcome emotionally difficult situations and workplace stress.
	General Hospitable: Keeping Your Patients Satisfied Did you know that most patient complaints have nothing to do with medical issues?
	Handwashing: Avoiding Germs and Viruses Help your employees avoid downtime during cold and flu season with this helpful program.
	Harassment Is...Healthcare Version This popular program will raise awareness regarding harassment and will explain the do’s and don’ts of creating a respectful workplace for everyone.
	Hazcom for Healthcare: A GHS Overview NEW! The Occupational Safety and Health Administration’s (OSHA) Hazard Communication Standard has changed. This is a compliance topic that requires training.
	He Said, She Said: An Interactive Sexual Harassment Workshop There are two sides to every sexual harassment complaint. He Said, She Said, a dramatic new sexual harassment training video challenges viewers to explore for the facts, read between the lines, hear from witnesses and call in experts, as they ultimately decide if harassment has occurred. The Workshop portion of the Let’s Get Honest: A Sexual Harassment Package.
	Healthcare Associated Infections: Prevention & Control Healthcare Associated Infections: Prevention & Control
	Healthcare Compliance: Code of Conduct NEW! Compliance training is mandatory for all healthcare workers—failure to comply with healthcare laws and regulations can result in criminal indictments and huge fines! Does your corporate compliance program set the example of corporate responsibility, integrity and ethics for your staff?
	Healthcare Violence: Be Part of the Cure Protect your employees by teaching them how to spot potential violence and how to defuse a hostile situation.
	HIPAA Privacy: Compliance Scenarios This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy do’s and don’ts.
	HIPAA: Do The Right Thing! Untangle the complexities, resolve the confusion and sharpen HIPAA awareness with this updated program.
	HIPAA: Privacy Compliance This important program will help you comply with HIPAA’s Privacy Rule.
	HIPAA: Privacy in Long-Term Care Help your long-term care facility comply with HIPAA’s Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information
	HIPAA: Security Compliance As you know, compliance with the HIPAA Privacy Rule is now mandatory.
	How to Connect in Healthcare in 90 Seconds or Less This engaging and motivational video will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.
	Infection Control Essentials: Every Action Counts There are many infection control measures, but does your staff know them all?
	Integrity Every Day: Real Choices. Right Decisions NEW! Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence!
	It’s A Dog’s World, 2nd Edition What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny healthcare training video takes a look at some very real customer service issues and helps workers truly experience the patient’s point of view.
	It’s a Way Not a Day: Bringing Your Values to Life Effective organizations don’t just put their values into a document, they put their values into action.
	It’s So Simple Want to achieve success? You Can - It’s So Simple. Fly in the face of Corporate fear and make your business soar!
	It’s Your Back: Don’t Break It Designed specifically for home care workers, this program explains how to lift and move patients safely.
	Leadership and Self-Deception Reducing self-deception may be the single most important step your organization can take toward increased productivity.
	Let’s Get Honest: A Sexual Harassment Training Package NEW! FINALLY, a video that looks at the REAL DILEMMA facing today’s workforce: How to put your sexuality on hold at work while living in a sexually charged world.
	Lila’s Story (Customer Service) Exceptional customer service is the only thing that will differentiate your business from your competition.
	Little BIG Things: Service with Tom Peters Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
	Ordinary People, Extraordinary Results NEW! True Stories of Great Leadership
	Patient Confidentiality: It’s Everybody’s Job As a healthcare worker, you see, hear and handle many pieces of confidential information every workday. This Trainer’s Toolkit® portrays eight of the most common incidents of breaching patient confidentiality, and it will show you and your workers exactly what to do in situations where a patient...
	Patient Confidentiality: Privacy In High-Tech Era Updated in accordance with HIPAA’s privacy standards and rules.
	Patient Diversity: Beyond the Vital Signs Help all your employees build their awareness and skills to succeed in today’s diverse workforce.
	Patient Rights: Keep them in Focus Every patient entering your healthcare facility has an unalienable right to be treated with respect and courtesy, and to be fully informed about his or her healthcare every step of the way.
	Patient Safety: Light The Way Pro-active improvement of patient care processes prevents adverse patient outcomes. This must-see training program will create a culture of safety within your facility.
	Preventing Resident Falls In Long-Term Care NEW! Assessment tools and protective strategies that take the guesswork out of fall prevention.
	Resisting the Flu: How to Minimize Your Risk NEW! Limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness.
	Service Heroes: Customer Service Turnaround Baptist Healthcare is the site of one of the greatest customer service turnarounds ever!
	Sexual Harassment In Healthcare: New Perspectives Sexual harassment situations cost companies thousands of dollars every year in lost productivity, recruitment costs and even legal fees.
	Sexual Harassment Is it or Isn’t It? Healthcare Version Sexual Harassment: Is It or Isn’t It? II for Health Care makes workers aware of all the potential areas that may lead to accusations of sexual harassment.
	Sexual Harassment: Handling The Complaint - White Collar Version Proof of Sexual Harassment Training . . . an effective Legal Defense against Sexual Harassment Lawsuits. Courts are holding employers and their managers liable for Sexual Harassment when proof of Sexual Harassment training and enforcement cannot be proven.
	Six Steps To Greatness Aimed at managers and others responsible for achieving service goals.
	Taking Charge of Change (Healthcare version) This video offers an important look into how to redefine our organizations and ourselves to accommodate current health care industry trends.
	Team Building: What Makes a Good Team Player? (Healthcare Version) Well-functioning work teams are critical to a healthcare organization’s success.
	Teamwork in Crisis: Miracle of Flight 232 This powerful video shows what started out as a very ordinary flight on a United Airlines DC-10 turn into a catastrophic situation where teamwork helped achieve a miraculous outcome.
	The ADA: A Tool to Work With (Employee Version) This award-winning program, which is narrated by quadriplegic Joni Eareckson, provides all employees with an overview of the ADA.
	The Healthcare Toolkit, Volumes 1 and 2 NEW! The training needs in healthcare organizations change frequently. These Healthcare Toolkits provide a flexible set of materials that can help build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers.
	They ARE Going to Vote! For management to win, when the NLRB orders a Union Representation election, it is essential that employees be informed and educated about the union, its promises and its record.
	We Need to Talk: Coaching Employees In Health Care Address health-care staff performance isues in a uniformed coaching session!
	What Do You See? NEW! This award winning film, used in dignity training around the world, highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion.
	What to do When Conflict Happens A unique and memorable tool for resolving workplace conflict.