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Customer Service Toolkit
Customize Your Customer Service Training with 71 Situation-Specific High Quality Video Clips.
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FiSH! Tales: Peak Experience
Shows how the management team at Aspen Skiing Company introduced their employees to the FiSH philosophy and created a groundswell of enthusiasm and phenomenal growth.
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Give`em the PICKLE!
Highly entertaining and motivational, the Give`em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
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Harassment Is....Hospitality Version
Raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone.
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He Said, She Said: An Interactive Sexual Harassment Workshop
There are two sides to every sexual harassment complaint. He Said, She Said, a dramatic new sexual harassment training video challenges viewers to explore for the facts, read between the lines, hear from witnesses and call in experts, as they ultimately decide if harassment has occurred. The Workshop portion of the Let’s Get Honest: A Sexual Harassment Package.
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Hotel Safety Orientation: A Reality Check-In
In a hotel, there can be no room for accidents.
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How to Connect in Business in 90 seconds or less
How to Connect in Business...in 90 seconds or less is a fun and motivational training video that will teach your employees how to naturally make a genuine connection with everyone they meet.
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It’s Personal
A motivational video for anyone in direct contact with customers.
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It’s So Simple
Want to achieve success? You Can - It’s So Simple. Fly in the face of Corporate fear and make your business soar!
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Jamie’s Kitchen: 15 Lessons on Leadership
Jamie Oliver’s passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant.
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Jamie’s Kitchen: 15 Lessons on Teamwork
Jamie Oliver’s passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant.
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Jose’s Story: It’s All About Respect
The Language Barrier is No Longer an Issue! Now there is a video training program on sexual harassment developed specifically for your Spanish-speaking employees!
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Keeping the Good Ones
The message of this training video is simple - treat your team members as people first and employees second.
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Let’s Get Honest: A Sexual Harassment Training Package NEW!
FINALLY, a video that looks at the REAL DILEMMA facing today’s workforce:
How to put your sexuality on hold at work while living in a sexually charged world.
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More Than A Gut Feeling - Service & Hospitality Version
Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.
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Patterns, Program 1 Preventing Sexual Harassment
Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur.
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Patterns, Program 2, Responding to Sexual Harassment
Program 2 examines the legal liability issues and questions of personal responsibility that managers and supervisors must face.
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Patterns, Program 3, Rights & Responsibilites
Rights & Responsibilities is a brief introduction to the issue of sexual harassment prevention intended for new employees.
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Recipe for Health & Safety
An engaging introduction for all staff to practical health and safety in the workplace. Staff at a Restaurant and Hotel demonstrate how health and safety affects everyone in an organization - from chefs to waiters, from office staff to cleaners.
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Recipe for Success
Rick Stein’s successful restaurant and hotel business are role models for how to manage and motivate your team.
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Remember Me? 3rd Edition
Brand-new version! The best customer service training program on the market just got better.
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Sexual Harassment: Is It Or Isn’t It? (Hospitality Version)
Educate and protect your hospitality employees! Here are nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments.
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The Difficult Guest
The Difficult Guest shows us that guests don’t ask for much: Customers just want to be treated like guests in your home.
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The Guest
THE GUEST training video package is one of the best and most sought after Customer Service programs available, and for good reason.
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The Guest 2E NEW!
In this remake of the classic program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know. The fortunes of any business rise and fall based on the level of service it delivers to ...
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The Secret: Customer Service Uncovered
While most employees can dutifully recite the cliché that customers always come first, many don’t really buy it. This video—through a series of engaging perspectives from customer service peers—offers employees a reason to believe there’s a payback for good service…that there really is something in it for them
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What do you Say?
What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.
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Who Cares?
“Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
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Without Regard: To Race, Religion, Sex, National Origin, Age, or Disability
Without Regard features 10 short personal stories that explore the different types of actions and behaviors that can lead to a discrimination claim.
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You’ve Got Customers!
Delivering exceptional customer service requires action.
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