Retail Training Videos | Customer Service DVD, Harassment, Diversity DVD

Human Resources Training Products

Retail

	"Five Star Selling" Easy Steps to Great Retail Sales
	Actions & Attitudes: Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes."
	Building Your Team: Recruiting, Interviewing & Hiring This DVD covers the three main components in building your team: recruiting, interviewing and hiring.
	Give`em the PICKLE! Highly entertaining and motivational, the Give`em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
	Harassment Is....Retail Version Raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone.
	He Said, She Said: An Interactive Sexual Harassment Workshop There are two sides to every sexual harassment complaint. He Said, She Said, a dramatic new sexual harassment training video challenges viewers to explore for the facts, read between the lines, hear from witnesses and call in experts, as they ultimately decide if harassment has occurred. The Workshop portion of the Let’s Get Honest: A Sexual Harassment Package.
	How to Connect in Business in 90 seconds or less How to Connect in Business...in 90 seconds or less is a fun and motivational training video that will teach your employees how to naturally make a genuine connection with everyone they meet.
	In This Together The In This Together video training package presents an engaging look at harassment and respect in the workplace.
	It’s Personal A motivational video for anyone in direct contact with customers.
	It’s So Simple Want to achieve success? You Can - It’s So Simple. Fly in the face of Corporate fear and make your business soar!
	Johnny the Bagger A True Story of Customer Service NEW! "The only thing your competition can’t take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers’ lives. The memories you create will keep people coming back—and bringing their friends—for years to come.” - Ken Blanchard
	Leadership through Communication
	Let’s Get Honest: A Sexual Harassment Training Package NEW! FINALLY, a video that looks at the REAL DILEMMA facing today’s workforce: How to put your sexuality on hold at work while living in a sexually charged world.
	Life is Good ...and work can be too! Can you imagine a workplace where people really want to come into work every day? How about working in an organization where employees are optimistic and motivated and deliver great customer service?
	Little BIG Things: Service with Tom Peters Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
	Love Your Customers Hollywood celebrity John O’Hurley explains four essential steps to great service.
	MOMENT OF TRUTH NEW! Life doesn’t come with a pause button. Ethical dilemmas demand instant clarity.
	Patterns, Program 1 Preventing Sexual Harassment Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur.
	Remember Me? 3rd Edition Brand-new version! The best customer service training program on the market just got better.
	SEXUAL HARASSMENT: IS IT OR ISN’T IT? FOR RETAIL Whatever retail environment you work in, you want your managers and employees focused on the job at hand; keeping your customers satisfied and loyal.
	So Help Me (Supervisor Edition) “Great customer service thrives in an environment where employees are encouraged and supported.”
	So Help Me Series What do customers value most in customer service? How do supervisors affect customer service? Find out with two new programs aimed at employees and supervisors.
	Take a Good Look Shoplifting Prevention for Retail
	Take It or Leave It This program has proven to be one of the most effective programs on the market to help keep employees honest by discouraging internal theft.
	Taking C.A.R.E. Of Business Taking C.A.R.E. of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times.
	The Difficult Guest The Difficult Guest shows us that guests don’t ask for much: Customers just want to be treated like guests in your home.
	The Guest THE GUEST training video package is one of the best and most sought after Customer Service programs available, and for good reason.
	The Guest 2E NEW! In this remake of the classic program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know. The fortunes of any business rise and fall based on the level of service it delivers to ...
	The Leadership Pickles! A FUN and INSPIRATIONAL new training video on leadership with BOB FARRELL.
	The S.T.O.P. Shop: Shrinkage Training and Orientation Program This program serves as a great introduction for new employees, as well as a helpful refresher course for veteran retailers.
	The Secret: Customer Service Uncovered While most employees can dutifully recite the cliché that customers always come first, many don’t really buy it. This video—through a series of engaging perspectives from customer service peers—offers employees a reason to believe there’s a payback for good service…that there really is something in it for them
	The Service Pro Service Leadership Package A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
	Welcome to the Team Welcome to the Team is a new hire orientation program.
	What do you Say? What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.
	Who Cares? “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
	Zero Tolerance: Harassment and Discrimination in Retail This program is presented from an awareness point of view. Role plays are not presented in this program. Rather, we look at the positive actions which all employees should take in creating a productive and safe work environment. This program works well as a meeting starter to begin discussion on the topic.