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Communication Skills

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5 Questions Every Leader Must Ask
Today’s leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But leadership doesn’t have to be so stressful. This program illustrates how solutions can easily present themselves when leaders ask team members the right questions and trust that "the answers are in the room."

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A Look Inside Ourselves (Part 2 of the Valuing our Workplace Series)

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Abilene Paradox, 2nd Edition
The Abilene Paradox will help get your team on the road to increased profits and productivity.

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Assert Yourself
Help show your team members what assertive behavior is and isn’t, and how and when to be assertive.

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Batteries Not Included: The Energized Approach NEW!
IT’S AN ENERGY THING! Having trouble getting a new program or initiative off the ground? Not sure how to get employee buy in? Is your company going through changes and you find yourself facing resistance? Have a shelf full of good programs that you’d like to turn into great ones?

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Being Assertive
This program shares the ’how to’s’ of assertive communication and identifies other common communication styles that can cause difficulties in the workplace.

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Beyond Words - For Managers
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary.

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Beyond Words Hiring & Interviewing
Did you know that some jury consultants use body language experts when they are screening jurors? How can you apply these same skills to screening and interviewing job applicants?

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BRAINS! Harnessing the Power of Emotional Intelligence-Training Kit
The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill.

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Breakthrough Listening
Develop good communication skills—by becoming a better listener.

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But I Don’t Have Customers!
Change the perception that outside customers are the only ones who matter!

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Communicating Non-Defensively, Revised Edition
Have you ever expressed an opinion that led others to become more defensive or hostile-even if you didn’t mean it personally?

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Communication Breakdown
Communication Breakdown will identify and prescribe a "fix" for the seven most important communication problems that can derail your organization.

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Communication Cornerstones: Building Trust
Learn how to be an effective manager. Using a unique comparison between good and bad management styles, this program is certain to captivate and educate your employees.

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Communication Nightmares: Solutions to Your Top Communication Problems
Learn how to turn a difficult conversation into an effective one!

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Communication Toolkit
A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

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Communication: The Nonverbal Agenda
This film offers concrete guidance in becoming more alert to this "silent language."

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Constructive Communication: How to Give It and How to Take It
Introduced in this video are three techniques for successfully giving and receiving criticism.

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Coping with Difficult People - Parts 1 & 2
There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.

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Criticism: Giving and Taking
Understand how to turn criticism to your benefit.

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Customer Service Toolkit
Customize Your Customer Service Training with 71 Situation-Specific High Quality Video Clips.

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Dialogue - Now You’re Talking!
Examine how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication.

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DO RIGHT II - with Lou Holtz
Based on the Best-selling Motivational Video Do Right!

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Doing Our Part (Part 1 of Valuing our Workplace Series)
This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing.

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E-Mail Essentials: Legal & Appropriate Use of E-mail (Employee Version)
E-mail, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues.

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E-Mail Essentials: Legal & Appropriate Use of E-mail (Management Version)
E-mail, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues.

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Emotional Intelligence
Today there is a growing body of science in the emerging field of emotional intelligence (EI), indicating that proper understanding - and use of - emotions can be critical to helping us be more effective workers and better communicators.

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Empathic Listening, The Key to Communication
Communication is said to be the most important skill in life. And effective communication always comes down to one thing--mutual understanding.

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FiSH! Culture
Would you like an organization that doesn’t lack motivation? Would you like complaints to be rare, with the only shot in the arm needed is the annual flu shot?

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Follow the Leader
Guess what? There’s a whole new generation of business leaders in the incubator. The Gen X-ers, and Gen-Yers right behind them, demand a new kind of leadership training.

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Generations at Work NEW!
Do your employees remember the transistor radio or wear ear buds hooked up to an iPod Nano? Is a turning point in their history December 7 or 9/11? Do they check their mailboxes when they get home from work or scan for IM’s throughout their workday? You’re probably answering "all the above." Today, four generations work side by side — and not always in the most effecient, effective, or positive way.

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Getting Ahead by Getting Along
This program addresses the pressure-cooker environment that workers often feel under todays stressful "do more with less" business climate.

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Global One Series ( 3 - Parts )
THE ART AND SCIENCE OF GLOBAL SUCCESS

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Groupthink - 2nd Edition
The space shuttle Challenger disaster is a well-known example of how a group can make a bad decision even when there is compelling evidence against the decision. Using this incident, and other examples from history, this program examines what groupthink is and how leaders can help their team avoid it.

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Has That Buck Stopped Yet?
Responsibility – every individual in every workplace has it, but sadly, there are some who don’t take it.

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I Know Just What You Mean!
This video explores the difference between listening with the intent to respond and listening with the intent to understand. It also demonstrates why some famous “active listening” techniques can actually lead to misunderstanding and miscommunication.

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I Wish My Manager Would Just…
Honest thoughts from employees on what managers can do to help them be more successful.

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Implode
Building Communication, Trust and Teamwork... with 10,000 Tons of TNT.

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Influencing With Assertive Communcation Program NEW!
The Influencing with Assertive Communication program combines several learning tools. Through an interactive format that includes a self-assessment, hands-on game, and small group activities, participants gain the opportunity to develop their skills and become more effective influencers.

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Innovation at the Verge by Joel Barker NEW!
Joel Barker has always believed the future is something you create, not something that happens to you. In this bold, new program, Innovation at the Verge, Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the Verge.

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Inside Information NEW!
A silo-buster’s guide to internal customer service

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Invisible Rules: Men, Women & Teams - Revised Edition
Men and women working together at all levels of organizations must communicate with each other as effectively as possible.

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It’s All About Culture
The culture of any workplace is shaped by its people. It is unique to each workplace because the people are unique.

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Leading with Persuasion
This program demonstrates the process of effective persuasion.

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Let’s Get Together! Communicating Respect In a Diverse Workplace
Let’s Get Together: Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork.

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Let’s Talk! Performance Feedback
Using feedback is a skill central to the success of any team and its leader.

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Little BIG Things: Strategy wtih Tom Peters
The Little BIG Things with Tom Peters You will soon be thinking about your brand, how and why your teams are formed, where to find your future markets, and even about the location of your desk!

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Little BIG Things: YOU!
What does your calendar say about you? What books have you read lately? Tom Peters uses his decades of experience to show you things you can start doing TODAY to achieve excellence.

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M.E.E.T. on Common Ground
Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect.

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Make it Matter
Whether you’re a person just starting out in a job, a mid-level manager or a senior leader, you will not become "essential" unless you are proactive at making it happen. Using a variety of stories and examples, communication coach John Jenson illustrates three things a person can do to ensure they bring value to the organization and its customers.

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Managing - Only Just!
Be more aware of the emotional impact of your behaviour in stressful situations. Managers can find themselves squeezed between demands from’"on high" and resentments and lack of resources below.

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Mars and Venus in the Workplace
Don’t look now... but you’ve got people in your organization from Mars and Venus!

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Neurolinguistic Communication Profile
Improve on-the-job communication skills, interpersonal relationships, and productivity with the Neurolinguistic Communication Profile (NCP).

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One for All - Teamwork the Meerkat Way
"One for All – The Meerkat Way" is an inspirational new program that utilizes riveting footage of meerkats in their natural habitat using teamwork and cooperation to ensure their survival!

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OUCH! That Stereotype Hurts NEW!
Understand the impact of stereotypes and biased statements, even when casually said. Identify the most common reasons people sit silent in the face of bias and stereotypes. Enhance skills for speaking up against stereotypes without blame or guilt.

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Ouch! Your Silence Hurts NEW!
In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don’t speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.

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Outback
Treat teams to the exotic, eerie beauty of the Australian bush Country.

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People
People is a visually engaging 4-minute launching point to any communication-based session. People gets to the heart of the one thing that is the key to success in all of your relationships-how you make people feel.

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Power of Listening
Listening is a crucial component of communication, but few people do it well. In organizations, a significant number of errors are caused by information that does not get properly conveyed or understood due to poor listening.

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Project Management Leading a Project Team
In a highly entertaining and informative fashion, Project Management takes you through the essential techniques for project success.

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Relationship Strategies (Part 1 and 2)
The more employees learn about behavior, the better they communicate with one another.

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REPORT WRITING
This video demonstrates how to write a report by learning the following points: begin with a clear goal, organize the report’s story or structure, then write it in plain precise language.

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RESULTS RULE! Build a Culture that Makes Your Team a Hero
Help to build a culture in your organization based on results!

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Speaking Effectively to One or One Thousand
This entertaining film gives viewers the skills so needed for confident communication with audiences of one or one thousand.

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Straight Talking: The Art of Assertiveness, with John Cleese
John Cleese shows you how submissive behavior causes people to be ignored.

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Supervisor Toolkit
A library of 90 video clips on various aspects of supervision, plus a comprehensive guide for using the clips in a number of innovative ways.

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Talk Isn’t Cheap!
This video demonstrates four practical, effective techniques for improving communication in the workplace.

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Teamspeak: How To Ask Positive Questions
The Hidden Communication Skill That Will Make Your Next Team Meeting More Productive!

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Teamwork: What’s Trust Got to Do With It?
This realistic video demonstrates how to build trust in your organization.

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Tearing Down Walls with Dr. Stephen Covey
Part of The Covey Leadership Library Series.

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THE BRAIN GAME: What’s Sex Got to Do with It?
Discover the different strengths men and women bring to problem solving!

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The Covey Leadership Library, 5 Video Set
Imagine if you could increase your organization’s effectiveness by changing the way people think about their jobs, their relationships, and the way they approach problems and opportunities.

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The Excellence Files
This program is a series of eight cases of outstanding and visionary management.

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The Four Styles NEW!
Do you want to be a better communicator? You’re not alone if you’ve ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others.

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The Gift of Feedback
If another person had a gift that could make you a better teammate, leader, friend or parent, would you ask for it?

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The INVISIBLE Meeting
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings.

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The Leadership Secret of Gregory Goose
This video-based workshop focuses on the concept of “shared leadership” and was created by best selling author Judith E. Glaser.

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The Magic of We
The Magic of We is one story, shown five times with five different intros and closings, each addressing a different topic area: Leadership, Teamwork, Problem Solving, Lean Manufacturing, Communication.

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The Power of Future Conversation (Government Version)
Conversation is a tool that gives leaders the power to translate possibility into action. Unlike the old saying, talk is not cheap.

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The Rainforest Game
An insightful hands-on exercise, The Rainforest Game is designed to provide individuals and teams with the opportunity to experience collaboration across both internal and external boundaries.

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The Toastmasters Guide to Public Speaking: How to Write and Deliver Great Speeches
This public speaking video will make you more poised, confident, and eloquent when delivering presentations.

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The Truth About The Internet
This program is part of The Truth Series™.

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The Virtual Office - Wherever Work Needs To Be
Focuses on the needs and skills of the people who create and sustain the successful virtual office: workers, the managers, and fellow team members.

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Toxic Talk: What Would You Say?
Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.

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Undeliverable: E-mail Etiquette for Today’s Workplace NEW!
"Undeliverable" covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.

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Verbal Communication: The Power of Words
The complexities of verbal communication are explained from this simple perspective: the very reason for communication is to be understood.

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Walk Awhile In My Shoes NEW!
Based upon book of the same name. Help to break down the "us vs. them" beliefs and behaviors while encouraging new levels of understanding, empathy, and cooperation. Encourage your managers and employees to meet in the middle and walk the rest of the way together.

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What A Manager Should Say
What A Manager Should Say: Leaders should recognize that everything happens through conversation. Language matters. It can divide us or unite us. The words you choose and how you use them are the keys to creating "We". As a manager, try shifting from the words you use, to the words that you should use.

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What’s My Communication Style?
Uncover preferred styles of verbal and nonverbal communication with the fast and fun What’s My Communication Style?. Using a 24-item inventory, participants will learn their preference for one of 4 communication styles, recognize the various facets of communication, and learn how to use their own style to enhance communication.

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Who’s On First
The Abbott and Costello classic.

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Working With You is Killing Me NEW!
Freeing yourself from emotional traps at work. Based on the national best-selling book.

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YES Lives in the Land of NO
Understanding the sources of negativity; both our own and others’, is essential for people to work together effectively. YES Lives in the Land of NO will guide participants through their own journeys in the land of NO. This animated program will help viewers deal with negativity faster, more effectively, and with a lot less discouragement and despair.

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You’re Not Listening, 2nd Edition
Help employees find out why they are not listening--and what they can do about it!

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