Skill Assessment Training Products | Personal Development, Teamwork Skill Builders

Human Resources Training Products

Assessments

	Becoming A Customer Service Star - Third Edition Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual.
	Coaching Skills Inventory No manager looks forward to approaching employees about job-performance problems — yet few tasks are more vitally important. The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings that are based on mutual trust and respect.
	Conflict Strategies Inventory Some people thrive on conflict; others shrink away from it. But no matter how we react, it’s important that we understand our conflict-related behavior — and learn to manage it more successfully.
	Diversity Awareness Profile Here is the self assessment that’s helped millions of individuals in organizations improve working relationships among diverse co-workers and customers.
	Get Fit for Coaching While there are many skills and attributes of an effective coach, Get Fit for Coaching identifies and assesses areas of strength and improvement based on 5 critical skills found in research and literature: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning.
	HRDQ Reproducible Training Library Ready. Print. Train.
	Knock Your Socks Off Service ® Readiness Assessment Series Today’s customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Find out with the Knock Your Socks Off Service (KYSOS) Readiness Assessment series.
	Marooned - 2nd Edition Demonstrate the concept of team synergy with Marooned, a challenging adventure simulation that focuses on consensus decision making. Participants experience first-hand the advantage of working as a team when they realize the results achieved as a group out-measure those of any one individual.
	Mastering the Change Curve Proactively managing organizational change can result in a corporate culture that is optimistic - fueled by empowered leadership and employees who feel valued and secure. Mastering the Change Curve will train your to team identify and understand the four phases of change: Denial, Resistance, Exploration and Commitment and provide skills to help each individual productively navigate through the process.
	Negotiating Style Profile - 3rd Edition Introduce the theory and practice of collaborative negotiation with the Negotiating Style Profile (NSP). Based on Ury and Fisher’s win-win model, the NSP offers a simple framework for determining one’s negotiating style and the likely effect of that style in a negotiating situation. Ultimately, participants will learn to focus on those skills and methods that are likely to produce synergistic outcomes.
	Neurolinguistic Communication Profile Improve on-the-job communication skills, interpersonal relationships, and productivity with the Neurolinguistic Communication Profile (NCP).
	Personal Style Inventory - 3rd Edition Personality style is an integral part of many training sessions. The Personal Style Inventory (PSI) makes identifying and understanding personal style easy. Based on Carl Jung’s theory of psychological types, the PSI has helped thousands of people answer the question, “Why do I act the way I do?”
	Responsive Leader Questionnaire and Capability Inventory NEW! A new self-help toolkit for leaders offering a practical framework for increasing leadership effectiveness. Easy to apply and internalize, the model behind the Responsive Leadership Questionnaire and Capability Inventory enables leaders to adapt their leadership approach to an individual employee’s capability.
	Swamped - 2nd Edition Teach the concept of team synergy with Swamped, a challenging adventure simulation that focuses on managing group conflict and consensus decision making. By comparing individual solutions to solutions reached by the group, participants experience first-hand the advantages of working as a team.
	What’s My Coaching Style? Understanding personal style is the first step to developing successful coaching relationships.
	What’s My Communication Style? Uncover preferred styles of verbal and nonverbal communication with the fast and fun What’s My Communication Style?. Using a 24-item inventory, participants will learn their preference for one of 4 communication styles, recognize the various facets of communication, and learn how to use their own style to enhance communication.
	What’s My Leadership Style? 3rd Edition What’s My Leadership Style offers a powerful yet non-threatening method of understanding leadership.
	What’s My Learning Style? Assessment Discover how to approach all types of learning in a comfortable way. With What’s My Learning Style?, a 20-item assessment, participants identify a preference for one of 4 styles. Since the instrument presents both positive and negative aspects of each style, individuals are able use this knowledge to create greater success in learning.
	What’s My Selling Style? Can salespeople improve their performance just by understanding their selling style? Yes! Salespeople who are aware of their personal style are more effective than those who are not.
	What’s My Time Style We all have our own style of managing time, which is expressed in everything we do, from beginning new projects to managing multiple tasks to arranging personal workspace.
	Whiteout Whiteout is a thrilling new survival simulation that adds excitement and suspense to any team-building session. It’s iideal for any group that works in a high-pressure environment, especially those who must make decisions amidst conflict.