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Human Resources Training Products

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	A Clear Picture: Harassment In The Public Sector Harassment claims cost employers millions every year. Is your organization at risk?
	Anyone Can Be An Ally with Brian McNaught NEW! The world’s leading corporate diversity consultant dealing with gay, lesbian, bisexual and transgender issues in the workplace, demonstrates how anyone can help create a respectful workplace.
	Awesome! - 2 Part Series NEW! What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productivity?
	Be Prepared for Meetings How to make meetings twice as productive.
	Be Prepared to Lead Strengthen your leadership skills as a manager or supervisor.
	Be S.A.F.E. (Not Sorry): Preventing Violence in the Workplace Keep all your employees educated on handling potentially disruptive and even dangerous threats from co-workers.
	Compliance is Just the Beginning - Program 1 Compliance is Just the Beginning presents an easy-to-learn approach that will help employees at all levels make better ethical decisions.
	Compliance Is Just the Beginning - Program 2 Compliance is Just the Beginning presents an easy-to-learn approach that will help employees at all levels make better ethical decisions.
	Conflict Resolution: A Win-Win Approach All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse.
	Customer Service Counts NEW! Great for new hires or energizing your current team, this award-winning video shows employees being good at customer service is not only a job requirement, but personally satisfying.
	Customer Service: The Telephone Connection NEW! Telephone customer service takes skill and finesse. This video conveys the communication skills and positive attitude necessary to provide service—and project that warmth in your voice, call after call!
	Dealing with Conflict Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and ultimately, the bottom line.
	Dialogue - Now You’re Talking! Examine how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication.
	Drop by Drop NEW! Poison in the workplace, delivered even one drop at a time, can erode morale, reduce productivity, and increase turnover. This program is designed to help you conduct a thorough diversity training session focused on micro-inequities.
	Employee Wellness: A Way of Life (Government Version) NEW! As a public sector employee, being well is not only of vital importance to you and your family but also to the communities and constituents you serve. But, what does "being well" mean?
	Employee Wellness: Taking Care of You NEW! Employee Wellness: Taking Care Of You explores the concept of wellness — the state of being at your physical, mental, emotional and spiritual best — and shows practical, everyday steps employees can take towards achieving wellness.
	Everybody Wins: How to Turn Conflict into Collaboration This program emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.
	FiSH! for Leaders NEW! As a leader, your greatest influence is not power or charisma. It’s the example you set for the people you lead and the relationships you build with them.
	Give`em the PICKLE! Highly entertaining and motivational, the Give`em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
	Harassment Is....Government Version Raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone.
	Harassment Is...Industrial/Blue Collar Version Raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone.
	Healthcare Compliance: Code of Conduct NEW! Compliance training is mandatory for all healthcare workers—failure to comply with healthcare laws and regulations can result in criminal indictments and huge fines! Does your corporate compliance program set the example of corporate responsibility, integrity and ethics for your staff?
	Healthcare Violence: Be Part of the Cure Protect your employees by teaching them how to spot potential violence and how to defuse a hostile situation.
	Hire for Attitude The most common – and fatal – hiring mistake is to find someone with the right skills but the wrong mind-set and hire them on the theory, “We can change ‘em.”
	How to Connect in Business in 90 seconds or less How to Connect in Business...in 90 seconds or less is a fun and motivational training video that will teach your employees how to naturally make a genuine connection with everyone they meet.
	In This Together The In This Together video training package presents an engaging look at harassment and respect in the workplace.
	Insights to Better Mentoring NEW! Mentoring is critical in today’s organizations, but how do you learn to be a better mentor? A 2007 Telly Award Winner and “Platinum Best of Show” recognition from the Aurora Awards!
	It’s Not Just About Sex Anymore: Harassment & Discrimination in the Workplace Using dramatic examples in white and blue collar, hospitality, health care, and retail settings, this video will protect your organization by communicating everyone’s legal responsibilities and is for training on diversity as well.
	Jose’s Story: It’s All About Respect The Language Barrier is No Longer an Issue! Now there is a video training program on sexual harassment developed specifically for your Spanish-speaking employees!
	Just Be F.A.I.R.: A Practical Approach to Diversity in the Workplace This program teaches a practical, proven tool that can be used to build cultural competence – the F.A.I.R. Approach!
	Keeping the Good Ones The message of this training video is simple - treat your team members as people first and employees second.
	Leader Madness Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us.
	Leadership: What’s Trust Got To Do With It? This realistic video demonstrates how to build trust in your organization.
	Leading More with Less NEW! In a challenging environment, how do you inspire employees to become more involved, engaged and productive? This video demonstrates six critical leadership skills that will inspire employees through difficult periods. These skills are universal and can be used through good and bad times, without spending any scarce resources.
	Let’s Face It: Harassment Training For Supervisors NEW! Harassment training has become a legally required mandate in some states with many others soon to follow. With potential liabilities growing, it’s important to make sure everyone in a leadership position understands the importance of their actions – and their key part in eliminating harassment from the workplace.
	Let’s Get Honest: A Sexual Harassment Training Package NEW! FINALLY, a video that looks at the REAL DILEMMA facing today’s workforce: How to put your sexuality on hold at work while living in a sexually charged world.
	Let’s T.A.L.K. - Handling the Difficult Performance Appraisal Managers and supervisors will no longer dread those difficult performance appraisals. T.A.L.K. will propel your company toward better job performance and a more productive work environment.
	M.E.E.T. on Common Ground Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect.
	M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness & Respect ENFORCING ZERO TOLERANCE WITH FAIRNESS & RESPECT
	Managing Me NEW! The key to managing other people is learning how to manage you.
	Millennium Coaching & Performance Feedback Series Coaching and performance feedback are emerging as two of the central skills needed by those leading their organizations into the 21st century.
	Millennium Leadership Capsules For the 21st Century As organizations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the learning necessary for their employees to keep ahead.
	Miracle On The Hudson: Prepare For Safety NEW! Captain "Sully" Sullenberger recounts how the right safety attitude helped save hundreds of lives. Use this real-life story to help your team develop the right safety attitude and prepare for the unexpected.
	Mixing Four Generations in the Workplace NEW! This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using generational differences in a positive way.
	MOMENT OF TRUTH NEW! Life doesn’t come with a pause button. Ethical dilemmas demand instant clarity.
	Painless Performance Improvement The Painless Performance Improvement training video provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.
	Patterns, Program 1 Preventing Sexual Harassment Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur.
	Patterns, Program 2, Responding to Sexual Harassment Program 2 examines the legal liability issues and questions of personal responsibility that managers and supervisors must face.
	Peer Today, Boss Tomorrow: Navigating Your Changing Role This program uses real world behavior modeling to show new managers how to do the right thing, in the right way, at the right time.
	Preventing Resident Falls In Long-Term Care NEW! Assessment tools and protective strategies that take the guesswork out of fall prevention.
	Respect for People NEW! Respect at work is about the "recognition of value," and creating an environment that rewards and empowers employees and links personal growth and organizational success.
	Respect Meeting Opener Inspiring quotes on respect and diversity set to thought provoking music and beautiful imagery. Available in English or Spanish.
	Respect The Universal Language (Respeto – el Lenguage Universal) Sexual harassment continues to be a serious problem in workplaces throughout the U.S. Our superior quality video training program enables you to train your English-speaking and Spanish-speaking employees. The same legal information is contained in both the English and Spanish versions.
	Responsible Business Communication NEW! Protect your organization! Follow the basic rules of business correspondence; avoid far-reachiing and often unforseen legal implications.
	Sexual Harassment In The Construction Industry Did you know courts are holding employers who fail to conduct sexual harassment prevention training to greater liability than those who do?
	Sexual Harassment in the Workplace, It’s Not Enough to Know Better Employee Version Employees are every organization’s first line of defense against sexual harassment. With It’s Not Enough to Know Better, you will help clearly define sexual harassment to your employees, and empower them to act when they recognize inappropriate behavior in the workplace.
	Sexual Harassment Made Simple Sexual Harassment Made Simple is a short but comprehensive sexual harassment prevention video that covers every aspect of this important legal topic in just 6 minutes.
	Sexual Harassment New Perspectives Industrial Version This program drives home key training points by focusing on the perspective of the victim.
	Sexual Harassment: A Commonsense Approach — Employee Version True-to-life scenes in this sexual harassment video show how awareness, communication and civility can lead to the prevention of sexual harassment in the workplace.
	Sexual Harassment: A Commonsense Approach — Manager’s Version True-to-life scenes showing managers how to prevent harassment in the workplace, and what to do when it does occur.
	Sexual Harassment: Is It or Isn’t It? You can’t assume everyone has the same perception of what sexual harassment is.
	Sexual Harassment: New Perspectives The cost of sexual harassment extends beyond the monetary and takes a significant toll on employee morale and retention.
	Sexual Harassment? You Decide Real Situations for Discussion This training program includes over a dozen open-ended, real-life video vignettes that let viewers decide whether they constitute sexual harassment and how they would react.
	So Help Me (Employee Edition) “So HELP Me” (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees.
	So Help Me (Supervisor Edition) “Great customer service thrives in an environment where employees are encouraged and supported.”
	So Help Me Series What do customers value most in customer service? How do supervisors affect customer service? Find out with two new programs aimed at employees and supervisors.
	Teamwork: What’s Trust Got to Do With It? This realistic video demonstrates how to build trust in your organization.
	The Courage to Coach A common sense approach to confronting tough employee performance situations.
	The Front of the Class , Learning to Lead The Front of the Class training video is a leadership and management video that takes us back to school for a refresher course on being in charge.
	The Guest 2E NEW! In this remake of the classic program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know. The fortunes of any business rise and fall based on the level of service it delivers to ...
	The Practical Coach Coaching is the process of letting people know that what they do matters to you.
	The Respectful Workplace, Diffusing Hostility through Customer Service (Program #2) Diffusing Hostility through Customer Service takes a strong customer service training approach to the issue of working with hostile customers.
	The Respectful Workplace, Managing Harmony (Program 3) Managing Harmony defines the role leaders must play in creating and supporting a non-violent, respectful workplace.
	The Respectful Workplace, Opening the Right Doors (Program #1) The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.
	The Unified Team: Resolving Conflict & Restoring Team Unity The Unified Team training video package teaches team leaders how to promote the positive feelings of unity within their team in this popular management and leadership training video.
	We Need to M.E.E.T.: Managing for Respect in the Workplace This program will help managers know how to promote a respectful and inclusive working environment while maintaining their organization’s laws, policies, and values.
	We’re in the Band NEW! THE PAPERBOYS, a popular Northwest folk rock band, have a clear vision for building their fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.
	We’re on the Same Team, Remember? Show how each employee contact gives the customer additional insight into the ways in which the organization operates!
	Whale Done!™Program 1 Whale Done! is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results.
	What do you Say? What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.
	What’s Your Pickle NEW! World-class pickle stories, zany graphics and a whimsical musical score make the video a motivational kick in the pants for everyone.
	Workplace Violence: Reducing Your risk Companies have a responsibility to maintain a safe work environment, or face huge liabilities when violence erupts.
	WorkSmarts™ How to Get Along, Get Noticed, and Get Ahead This course shows employees and supervisors what it really takes to fit in and succeed in an organization.
	Would I Follow Me Inspire people to follow you with their hearts and minds.
	Would I Inspire Me NEW! What does it take to inspire a work group to greater commitment and productivity? For those who liked “Would I Follow Me?” this program is the perfect next step in leadership training.
	Would I Work For Me? Essential Training for all Supervisors & Managers
	You Can Stop Harassment Series This two-video program is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment.