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Be Prepared for Meetings
How to make meetings twice as productive.
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Be Prepared to Lead
Strengthen your leadership skills as a manager or supervisor.
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Breakthrough Listening
Develop good communication skills—by becoming a better listener.
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Creating the Repeat Customer
Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right!
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Criticism: Giving and Taking
Understand how to turn criticism to your benefit.
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Dealing with the Irate Customer II NEW!
Teach skills that help turn angry customers into satisfied customers!
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Getting Ahead by Getting Along
This program addresses the pressure-cooker environment that workers often feel under todays stressful "do more with less" business climate.
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Harassment & Diversity: Respecting Differences — Employee Version
This harassment training video explains that every employee has the responsibility to maintain a harassment-free workplace!
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Harassment & Diversity: Respecting Differences — Manager Version
Managing in a diverse workplace can be a challenge. Still, every manager has the responsibility to maintain a harassment-free workplace!
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Implode
Building Communication, Trust and Teamwork... with 10,000 Tons of TNT.
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It’s Your Call: Connecting with Customers Over the Phone
Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers.
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Legal & Effective Hiring
The manager’s guide to playing by the rules and avoiding legal liability.
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Legal Survival Skills for the Modern Manager
Employment law basics in one easy to watch management training DVD.
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Listening Under Pressure: The Customer Service Challenge
Keep your customers happy by showing them you care.
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Resisting the Flu: How to Minimize Your Risk NEW!
Limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness.
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Seminars on DVD Combo
Success Secrets and Practical Ideas from
America’s Top Speakers and Trainers. Now available on a new 28 DVD Library.
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Sexual Harassment: A Commonsense Approach — Employee Version
True-to-life scenes in this sexual harassment video show how awareness, communication and civility can lead to the prevention of sexual harassment in the workplace.
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Sexual Harassment: A Commonsense Approach — Manager’s Version
True-to-life scenes showing managers how to prevent harassment in the workplace, and what to do when it does occur.
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Sexual Harassment: Serious Business
Four office scenarios and one plant scenario show how to stop sexual harassment in the workplace
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Successful Termination
Terminations are tough. Learn how to do them properly with this termination training video.
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The ART of Customer Service
It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this show to bring the message home to your employees and make it stick.
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The Power of Positive Discipline
This program helps managers address performance shortcomings calmly and professionally for optimum outcomes.
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The Stanford Video Guide to Negotiating
This true-to-life drama teaches specific skills that can give you the upper hand in any negotiation, while at the same time maintaining a positive working relationship with the other parties.
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The Toastmasters Guide to Public Speaking:
How to Write and Deliver Great Speeches
This public speaking video will make you more poised, confident, and eloquent when delivering presentations.
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We’re All Different: Diversity in the Workplace
Use this diversity awareness video to remind your employees of the importance of keeping an open mind and respecting each other, differences and all.
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When the Phone Rings: Telephone Skills for Better Service
How a telephone call is handled makes a huge difference to the success of an organization. This engaging story ensures your employees have the training they need to set the right tone, to communicate effectively and to give customers what they need, every time they call.
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