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An Inside Job
To demonstrate why and how people across a customer-facing organization must put internal customer service into practice.
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But I Don’t Have Customers!
Change the perception that outside customers are the only ones who matter!
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Complaints: Five Tactics for Handling Complaints Effectively NEW!
This program includes everything needed to run a training course on effective complaint handling, allowing for even a large group to be trained to a consistent standard.
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Customer Service Counts NEW!
Great for new hires or energizing your current team, this award-winning video shows employees being good at customer service is not only a job requirement, but personally satisfying.
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Customer Service Toolkit
Customize Your Customer Service Training with 71 Situation-Specific High Quality Video Clips.
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Customer Service: The Telephone Connection NEW!
Telephone customer service takes skill and finesse. This video conveys the communication skills and positive attitude necessary to provide service—and project that warmth in your voice, call after call!
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Inside Information NEW!
A silo-buster’s guide to internal customer service
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It’s So Simple
Want to achieve success? You Can - It’s So Simple. Fly in the face of Corporate fear and make your business soar!
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Little BIG Things: Service with Tom Peters
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
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We’re on the Same Team, Remember?
Show how each employee contact gives the customer additional insight into the ways in which the organization operates!
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Who Are "They" Anyway?
A tale of achieving success at work through personal accountability. This program features BJ Gallagher, coauthor of the best selling "A Peacock in the Land of Penquins".
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Who Put A Lizard In My Lasagna?™
Learn how to bring your best attitude to every interaction you have with customers and coworkers in this funny and motivational video hosted by Sam Glenn.
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