Customer Service Training Products | Video, DVD, Assessments, E-Learning

Human Resources Training Products

Customer Service

	An Inside Job To demonstrate why and how people across a customer-facing organization must put internal customer service into practice.
	An Invisible Man Meets the Mummy This entertaining video presents a lighthearted look at the rights and wrongs of customer service.
	Are You With Me? Common Courtesy On The Phone Stress the importance of making a personal connection with whoever is on the phone.
	Attitude is Everything Part of the Just A Call Away Series on telephone skills.
	Becoming A Customer Service Star - Third Edition Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual.
	Beyond Words: Customer Service and Sales Series What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
	But I Don’t Have Customers! Change the perception that outside customers are the only ones who matter!
	Call of the Mummy Telephone customer service representatives give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they’ll want to do business with that organization.
	Cliff’s Customer Service Adventure Program This fun, zany video features Cliff, a hip "20-something" in search of excellent customer service.
	Creating the Repeat Customer Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right!
	Customer Service to the Rescue! This is the perfect video to celebrate and thank all your employees who deliver great customer service.
	Customer Service Toolkit Customize Your Customer Service Training with 71 Situation-Specific High Quality Video Clips.
	Customer Service Zone In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers.
	Customer Service: Natural as Child’s Play We all know that healthcare professionals are busy -- now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done.
	Customers With a Difference How do you handle a customer with a different cultural background or for whom English is a second language? This video reveals to your CSRs the five essential steps to making a different customer a satisfied and returning customer.
	Dealing with the Irate Customer II NEW! Teach skills that help turn angry customers into satisfied customers!
	Debi's Way Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago.
	Difficult Behavior: Breaking Through This important program discusses the strategies for handling patients whose behavior is difficult.
	FiSH! Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. Managers and employees at Seattle’s world-famous Pike Place Fish Market do just that. “FiSH!” examines this phenomenon and how it can work in any type of business or organization.
	FiSH! Sticks At Pike Place Fish Market in Seattle, every employee assumes personal responsibility for maintaining the company’s vision of service, passion, and fun from moment to moment. How this concept translates into superb customer service is the subject of this entertaining and eye-opening video.
	FiSH! Tales: Jump Start Go behind the scenes as employees at Rochester Ford Toyota use the FiSH! Philosophy to transform a diverse workplace into one of teamwork, cooperation and fun--and go from worst to first in their region!
	FiSH! Tales: Peak Experience Shows how the management team at Aspen Skiing Company introduced their employees to the FiSH philosophy and created a groundswell of enthusiasm and phenomenal growth.
	FiSH! Tales: Sprint Bite-size stories. Unlimited possibilities
	Fun is Good This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily.
	Give`em the PICKLE! Highly entertaining and motivational, the Give`em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
	How to Connect in Business in 90 seconds or less How to Connect in Business...in 90 seconds or less is a fun and motivational training video that will teach your employees how to naturally make a genuine connection with everyone they meet.
	I’ll Be Back For 30 years restaurateur Bob Farrell excelled in an industry with an 80% failure rate.
	If Looks Could Kill To ensure customer-facing staff learn how their behavior can be used to improve customers’ attitudes, and create new sales opportunities.
	In Search of Excellence with Tom Peters Motivate your employees to be more innovative, responsive and committed than ever before!
	In the Customer’s Shoes To ensure all staff deliver great customer service by changing their attitude.
	It’s Your Call Part of the Just A Call Away Series on telephone skills.
	It’s Your Call: Connecting with Customers Over the Phone Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers.
	It’s Your Call: Remarkable Customer C. A. R. E. On The Phone When you think of the times you’ve had great experiences as a customer, you automatically think of the people who made those experiences happen for you.
	Johnny the Bagger A True Story of Customer Service NEW! "The only thing your competition can’t take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers’ lives. The memories you create will keep people coming back—and bringing their friends—for years to come.” - Ken Blanchard
	Jordan’s Furniture: Re-imagine The Customer Experience In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You’ll also see how to make your customer’s next experience a memorable one.
	Just A Call Away Designed specifically for call centers, each program in this comprehensive 5 part series addresses different customer service issues.
	Knock Your Socks Off Service ® Readiness Assessment Series Today’s customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Find out with the Knock Your Socks Off Service (KYSOS) Readiness Assessment series.
	Life is Good ...and work can be too! Can you imagine a workplace where people really want to come into work every day? How about working in an organization where employees are optimistic and motivated and deliver great customer service?
	Life Lessons Series(6 Programs) Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music.
	Lifes Lessons: Customer Service Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music.
	Listening Under Pressure: The Customer Service Challenge Keep your customers happy by showing them you care.
	Little BIG Things: Service with Tom Peters Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
	Little BIG Things: YOU! What does your calendar say about you? What books have you read lately? Tom Peters uses his decades of experience to show you things you can start doing TODAY to achieve excellence.
	Love Your Customers Hollywood celebrity John O’Hurley explains four essential steps to great service.
	Mad About Customer Service There are times when customer-service situations go from bad to horrible. This program shows employees that, in these touchy situations, how they treat the customer is just as important as solving the customer’s problem.
	Make it Matter Whether you’re a person just starting out in a job, a mid-level manager or a senior leader, you will not become "essential" unless you are proactive at making it happen. Using a variety of stories and examples, communication coach John Jenson illustrates three things a person can do to ensure they bring value to the organization and its customers.
	MAXECUTION: Video on Demand for Every Enterprise Maxecution– offers online video content that drives maximum results and were developed by TRAINERS for TRAINERS!
	Passion for Customers with Tom Peters Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
	Quality Service in the Public Sector Help public sector employees become real civil servants.
	Remember Me? 3rd Edition Brand-new version! The best customer service training program on the market just got better.
	Sales Is Not a Dirty Word An innovative training program that helps people understand the basics of consultative selling.
	Seminars on DVD Combo Success Secrets and Practical Ideas from America’s Top Speakers and Trainers. Now available on a new 28 DVD Library.
	Service From The Heart Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.
	Service Impact Series Make a Positive Impact on Your Service Today!
	Service Impact: Credibility Through Honesty Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!
	Service Impact: Cross-Cultural Communication Bridge cultural and communication differences with the universal language: great service!
	Service Impact: Dimensions of Service Discover how to see all sides of the customer experience – and achieve first-class service!
	Service Impact: Levels of Learning The customer service field guide: discover how to identify and work with different types of customers and co-workers
	Service Impact: The Angry Customer Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
	Service With Soul with Tom Peters Service With Soul features five extraordinary organizations that define the cutting edge of customer service.
	SMILE! SMILE! is for people and organizations that want to deliver great customer service - and have a great time doing it.
	So Help Me (Employee Edition) “So HELP Me” (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees.
	So Help Me (Supervisor Edition) “Great customer service thrives in an environment where employees are encouraged and supported.”
	So Help Me Series What do customers value most in customer service? How do supervisors affect customer service? Find out with two new programs aimed at employees and supervisors.
	Taking C.A.R.E. Of Business Taking C.A.R.E. of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times.
	The 5 Values of GREAT Customer Service Customer service interactions can be complex under the best of conditions.
	The ART of Customer Service It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this show to bring the message home to your employees and make it stick.
	The Bear Essentials of Business! See how the Vermont Teddy Bear Company really cares about its customers and its employees.
	The Container Store: Re-Imagine Customer Service Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? Now, Tom Peters will describe a company that does it all -- The Container Store.
	The Difficult Guest The Difficult Guest shows us that guests don’t ask for much: Customers just want to be treated like guests in your home.
	The Guest THE GUEST training video package is one of the best and most sought after Customer Service programs available, and for good reason.
	The Guest 2E NEW! In this remake of the classic program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know. The fortunes of any business rise and fall based on the level of service it delivers to ...
	The Leadership Pickles! A FUN and INSPIRATIONAL new training video on leadership with BOB FARRELL.
	The Other Side of the Window: Providing Exceptional Service in Government There’s nothing quite so powerful as viewing circumstances from the other person’s perspective. This is the true value of The Other Side of the Window: Providing Exceptional Service in Government.
	The Outbound Call What kind of impact do your people make in the first few seconds of their calls?
	The Really Angry Customer Learn how to calm the customer and get the information needed to deal effectively with the issues.
	The Respectful Workplace, Diffusing Hostility through Customer Service (Program #2) Diffusing Hostility through Customer Service takes a strong customer service training approach to the issue of working with hostile customers.
	The Secret: Customer Service Uncovered While most employees can dutifully recite the cliché that customers always come first, many don’t really buy it. This video—through a series of engaging perspectives from customer service peers—offers employees a reason to believe there’s a payback for good service…that there really is something in it for them
	The Service Pro Service Leadership Package A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
	The Truth About Customer Service This program is part of The Truth Series™.
	Through the Customer’s Eyes Through the Customer’s Eyes is a powerful, practical training and certification program for customer service representatives that will benefit any employee who interacts with customers.
	Time: The Next Dimension of Quality Looking for a way to gain the value edge over your competitors? This best-selling program illustrates how organizations can take time out of work processes and be faster, nimbler, and more responsive and adaptive to customer needs.
	Undeliverable: E-mail Etiquette for Today’s Workplace NEW! "Undeliverable" covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
	WAYMISH® Why Are You Making It So Hard... for me to give you my money? NEW! How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think!
	We’re on the Same Team, Remember? Show how each employee contact gives the customer additional insight into the ways in which the organization operates!
	What do you Say? What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.
	What's In It For Me? What's In It For Me? is the most innovative customer service video training tool to hit the market in years.
	What’s Your Pickle NEW! World-class pickle stories, zany graphics and a whimsical musical score make the video a motivational kick in the pants for everyone.
	When the Phone Rings: Telephone Skills for Better Service How a telephone call is handled makes a huge difference to the success of an organization. This engaging story ensures your employees have the training they need to set the right tone, to communicate effectively and to give customers what they need, every time they call.
	Who Cares? “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
	Who Put A Lizard In My Lasagna?™ Learn how to bring your best attitude to every interaction you have with customers and coworkers in this funny and motivational video hosted by Sam Glenn.
	Who Sold You This, Then? This remake tells the story of Charlie Jenkins, the engineer who manages to "unsell" his products and services.
	You've Gotta be Kidding Me! Have you ever had one of those customer service moments that totally changes your impression of a business forever?
	You’ve Got Customers! Delivering exceptional customer service requires action.