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2017
Customer Focus & Revenue Success
ISR Power Systems Dealer Idea Exchange
Peoria, Illinois

November 7-8, 2017 AGENDA

Location: Holiday Inn East Peoria, 101 Holiday Street, East Peoria, Illinois 61611 * Telephone: (309) 698.3333 (Airport Shuttle Service Available)


Tuesday, November 7th - 8 am – 5 pm - 2017 Dealer Exchange featuring dealer managers sharing best practices

Wednesday, November 8th – 8 am – 1 pm - 2017 Dealer Exchange – DEALER ROUNDTABLE DISCUSSIONS

Tuesday, November 7th, 2017 – Dealer Exchange

Tuesday, November 7th

06:30 – 08:00 Breakfast on your own (included with your hotel room)

08:00 – 08:15 Welcome! Goals and Objectives Erech Virden, Global Aftermarket Marketing and Brand

08:15 – 09:00 ​Power Systems ISR Business Model, John Dieseth, Business Performance Group

09:00 – 09:20 BREAK ​

09:20 – 11:45 BEST PRACTICE TRACK

Product Support Power Systems

Joanne Beal, Gregory Poole

Gordon Bennett, Michigan Cat

Open Q & A – Dealer Best Practices

12:00 – 01:00 Luncheon - Presentation “Motivating Salespeople!” - Geoff Nichols, NiCon Associates

01:15 – 03:15 BEST PRACTICE TRACK

​Patrick Higgins, Peterson Power Systems

<Dealer Speaker >

03:15 – 04:00 ​Partner Presentations

04:00 – 5:30 BREAK​

05:30 – 06:30 Cocktail Hour

06:30 – 08:00 Dinner, Holiday Inn, East Peoria Dinner Speaker: <TBD>


Wednesday, November 8th, 2017 – Dealer Exchange

Wednesday, November 8th

06:30 – 08:00 Breakfast on your own (included with hotel room)

08:00 – 08:15 Welcome! Goals and Objectives Day 2 Erech Virden, Global Aftermarket Marketing and Brand

08:15 – 09:00 Compensation Best Practices Erech Virden, and John Dieseth, BPG

09:00 – 09:30 Issue Identification AND break into small groups for discussion

09:30 – 09:45 BREAK ​

09:45 – 12:30 Dealer Roundtable and Discussion Erech Virden, CSS

12:30 – 01:00 Lunch ​