Job Title: Instructor
Languages Spoken: Chinese (Mandarin), English
Diana Meng Li has gained extensive experience in Caterpillar for the dealer coaching and soft skills sales training. She started her Caterpillar career in 2007 as a Product Support and Training Consultant. As her first assignment, she developed and delivered the soft skill training material for dealer parts sales teams across Asia.
She participated as a 6 Sigma Green Belt in the product support coverage studies that improved the customer visit efficiency and maintained customer loyalty.
Diana was instrumental for the China dealers to launch the Inside Sales Rep project, and as a Caterpillar PSSR, she was responsible for implementation and development support of the dealer ISR programs in ECI-Metro, China.
In 2012, Diana received her master’s degree in marketing at University of Illinois Chicago. She relocated to Peoria with her husband and son in 2016. Since then, she has been working with Business Performance Group as an Instructor/Trainer.