We use a nine-step selection model to select top-notch telephone salespeople:
| Recruiting | Where to find the best candidates, and what criteria to use in advertisements and job postings. |
| Resume Grading | How to evaluate resumes using a quantitative scale. |
| Telephone Interview | Ask questions to screen out candidates that are not a good fit. |
| Face-to-Face Interview | Use interview questions designed to determine the best candidate and rate each candidate on a quantitative scale. |
| Personality Profile | Determine if the candidates have the personality traits that lead to success in this position. |
| Secondary Interview | Answer questions raised during the personality profile. |
| Job Shadow | Provide the candidates with an opportunity to experience the job and the person being shadowed an opportunity to evaluate the candidates. |
| Background Check | Evaluate previous job experience. |
| Offer | Make a successful offer to your candidate. |